The iClinicTM may utilise digital and IoT-enabled personalised healthcare platforms and related application and services.
Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and manage personal information provided through our website, platform, applications, and services. By using our website, platform, applications, or services, you agree to this Policy, which forms part of our Terms of Use.
Information collected through use of The iClinicTM platform and services includes the following.
Personal information. This includes your name, email address, phone number, address, and any other personally identifiable information you choose to provide when creating or updating your account.
Personal health information. This includes information you voluntarily enter into your personal health record such as age, gender, health conditions, medications, allergies, vaccinations, medical history, procedures, goals, health journal entries, uploaded medical reports, and data synced from authorised devices or third-party sources.
When you consult a healthcare provider through The iClinicTM platform and grant access, your healthcare provider may add consultation notes, treatment feedback, goals, and relevant medical updates to your health profile.
Business information. If you are a healthcare provider or healthcare organisation, this includes profile details about your services and billing information required for payments. The iClinicTM does not store credit card or payment method details.
Operations data. We use cookies, server logs, and similar technologies to support platform functionality, improve services, save preferences, manage sessions, and monitor usage. You can disable cookies through your browser settings, though some features may not function properly. Our authorised third-party partners may also receive non-personal usage data.
Personal health information. Your personal health information is accessible only by you and healthcare providers you authorise through the platform. Authorised providers may update your records as part of delivering healthcare services. Providers may retain records created during consultations in accordance with applicable laws after services end.
You may share your own health information at your discretion. The iClinicTM is not responsible for how third parties handle information you choose to disclose.
Payment information. Secure third-party payment providers process all payments. They receive payment and billing details only for transaction processing. The iClinicTM does not store payment card details.
Contact information. We use your contact details to deliver essential service communications, account verification, support responses, and notifications based on your settings. With your consent, we may also send service updates or information. You can unsubscribe from non-essential communications at any time.
Anonymised data. We analyse anonymised and aggregated data to assess usage trends and improve services. Such data does not identify individuals. Access to identifiable health data is restricted and governed by internal privacy controls. We align our practices with recognised healthcare data security standards.
Account security. You are responsible for safeguarding your login credentials and all activity under your account. Notify us immediately of any unauthorised access. We are not responsible for losses arising from unauthorised account use beyond our control.
We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, or security of you, us, or others.
In the event of a merger, acquisition, or asset transfer, personal information may be transferred to the successor entity for continued service delivery.
We may disclose your information at your request with your consent.
Upon account deactivation, your account will be disabled and personal information archived. Archived data is retained for up to three years or longer if required by law. Healthcare providers may retain patient records according to applicable healthcare regulations. Non-identifiable analytics data may be retained indefinitely.
Data is stored on secure cloud infrastructure with industry-standard safeguards. We apply reasonable technical and organisational measures to protect personal data during transmission and storage.
No internet transmission is fully secure. You acknowledge the inherent risks of online data transfer and provide information at your own risk.
Parents, guardians, caregivers, and healthcare providers may submit information on behalf of minors or dependents and assume responsibility for such submissions.
If you believe a minor has submitted personal information without appropriate authority, contact us and we will take appropriate action.
If local laws restrict use of internet-based services by age, you must meet the legal age requirements in your jurisdiction to use the platform.
Our website may link to third-party sites. We do not control or endorse these sites and are not responsible for their privacy practices. Review their privacy policies before providing information.
We may update this Privacy Policy periodically. Updates take effect upon posting on our website.
For questions or concerns about this Privacy Policy, contact us at:
Email: iclinic21@gmail.com
Phone: +65 8312 2771
Governing law. This Policy is governed by the laws of Singapore.
