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Terms of Service

We, The iClinicTM, are committed to safeguarding your privacy. We treat all personal data provided by you in strict confidence, and will only use your personal data in the manner set out in this Policy. This Policy applies to all personal data that you provide to us and the personal data we hold about you. This Policy describes how we collect, use, disclose, process, and manage your personal data. Please do not provide any personal data to us if you do not accept this Policy. All references to “The iClinicTM”, “we”, “us”, and “our” refer to The iClinicTM and its related entities.

Information provided by organisations or individuals to us for business purposes is not considered personal data. This Policy does not apply to business contact information.

AMENDMENT TO THIS POLICY

We may amend this Policy from time to time. The updated Policy will supersede earlier versions and will apply to personal data provided to us previously. The updated Policy will be made available upon request from our Data Protection Officer and on our website at /. If you do not accept any amendment to the Policy, please contact our Data Protection Officer.

PERSONAL DATA

What is personal data. “Personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access. Examples include name, address, contact details, identification numbers, telephone numbers, email address, photographs, video images, personal data of family members, education background, employment history, references, medical history, and medical results.

Voluntary provision of personal data. Your provision of personal data to us is voluntary. If you choose not to provide required personal data, we may be unable to contact you or provide the products or services you request.

Providing personal data belonging to others. If you provide personal data of another individual, including family members or employees, you confirm that you have informed the individual of the purposes for collection and obtained consent for disclosure to us.

Accuracy and completeness of personal data. You confirm that all personal data you provide is accurate and complete.

WEBSITE

Anonymous browsing. You can browse our website anonymously. Our website does not automatically collect personal data unless you intentionally provide it.

Use of cookies. We may use cookies to track usage statistics and preferences. Cookies do not identify you personally. You can disable cookies through your browser settings. This may affect website functionality.

Links to other websites. Our website may contain links to third-party websites. We do not control these websites. This Policy applies only to The iClinicTM website.

You should review the privacy policies of third-party sites.

COLLECTION OF PERSONAL DATA

We may collect personal data when you:

  • Register for or use our services or products
  • Participate in our initiatives or events
  • Visit our website
  • Contact us by email, phone, or other channels
  • Request to join our mailing list
  • Interact with our staff through calls, meetings, or digital platforms
  • Make or manage appointments
  • Enter our premises where CCTV operates
  • Attend events where photos or videos are taken
  • Request that we contact you
  • Submit personal data for any other purpose

PURPOSES FOR COLLECTION, USE, OR DISCLOSURE OF PERSONAL DATA

Primary purposes. We collect and use personal data to:

  • Manage your relationship with us
  • Provide requested services
  • Deliver customer support
  • Verify identity
  • Administer medical care and treatment
  • Liaise with healthcare providers
  • Respond to enquiries
  • Request feedback
  • Personalise your experience and conduct research
  • Inform you about services and events

Business purposes. We may also use personal data to:

  • Meet legal and regulatory requirements
  • Manage billing, payments, and claims
  • Conduct research and service improvement
  • Perform accounting, audits, and risk management
  • Train staff and ensure service quality
  • Prevent and investigate fraud or security issues
  • Protect legal and contractual rights
  • Manage premises security
  • Support business transactions

Vendors. If you represent a service provider or vendor, we may use your personal data to:

  • Assess suitability
  • Manage tenders and contracts
  • Process invoices and payments
  • Maintain vendor records
  • Manage facility access

Marketing purposes. With your consent, we may use personal data to inform you about services, events, and partner offerings. You can withdraw consent at any time. Processing of withdrawal may take up to 30 calendar days.

Contacting you. We may contact you by mail, email, SMS, phone, or other permitted means for service or marketing purposes, in accordance with applicable laws.

DISCLOSURE OF PERSONAL DATA

We do not sell personal data. We may disclose personal data to:

  • Related entities
  • Strategic partners with your consent
  • Service providers and data processors
  • Professional advisers
  • Business partners for transactions
  • Financial institutions
  • Government and regulatory authorities
  • Other parties authorised by you

TRANSFER OF PERSONAL DATA OUT OF SINGAPORE

You consent to the transfer of personal data outside Singapore for the purposes stated in this Policy.

RETENTION
We retain personal data only for as long as required to fulfil its purpose or meet legal and regulatory obligations.

SECURITY
We take reasonable steps to protect personal data. We cannot guarantee absolute security against unauthorised access beyond our control.

YOUR RIGHTS
If you wish to access, correct, or withdraw consent for use of your personal data, contact our Data Protection Officer:

Email: iclinic21@gmail.com
Phone: +65 8312 2771

We may charge a reasonable fee for access requests. We aim to respond within 30 days.

If your personal data was provided by a third party, please contact that party for assistance.

Withdrawal of consent may affect our ability to provide services.

GOVERNING LAW

This Policy is governed by the laws of Singapore. You agree to the exclusive jurisdiction of the Courts of Singapore.